WE PROVIDE
TELEPHONE SYSTEMS
HOSTED TELEPHONY
CALL MANAGEMENT
LINES & CALLS
DATA ACCESS
MOBILE SOLUTIONS
Who We Are

We are an independent business telecommunications provider delivering fixed line, mobile, telephony and data connectivity solutions.

If you are a start-up or an established business looking for a single supplier to support your business, we would like to talk to you.

For almost 30 years, we have successfully provided simple, reliable, end-to-end telecoms solutions and services to a broad range of clients throughout the UK. We take pride in delivering the right solution and the best customer service... this is what we do.

What We Do

Telephone Systems

Businesses today demand more from their telephone system. Ridgeway Telecom’s Samsung accredited specialists work with you to provide tailored solutions to meet your operational needs and budget.

We are accredited suppliers of the Samsung OfficeServ 7000 series comprising of the 7030, 7100, 7200s, 7200 and 7400. With over 500 features, the Samsung suite of products is a highly flexible and scalable solution to meet your ever-increasing demands for basic or advanced converged communications.

Including:
  • Feature rich integral voicemail solution comprising auto attendant and call recording.
  • Wide choice of handsets (Analogue, IP, digital and SIP endpoints)
  • Plug & Play remote IP working
  • SIP/PSTN/ISDN Connectivity
  • Mobile and softphone clients
  • Voicemail to email

 

Hosted Telephony (VoIP & SIP) Lines & Calls

Horizon (VoIP) is a completely hosted communications service that provides businesses with fixed and mobile telephony via an easy-to-use web portal.

VoIP is an alternative to using traditional lines providing cost savings and non-geographic) significant flexibility with disaster recovery functionality.

Session Initiation Protocol (SIP) is a lower cost alternative to ISDN. regardless of geographic location

On both cases, instead of making calls over traditional fixed lines, calls are made over your internet connection.

Lines & Calls

  • Flexible contracts
  • Competitive tariffs
  • Virtual numbering (Geographic and non-geographic)
  • Retain existing telephone numbers regardless of geographic location
  • Dedicated account management from our knowledgeable, friendly, UK-based support team

Call management and dedicated call recording

  • Identifying call patterns and peak times
  • Looking for specific numbers and dialling frequency
  • Allocating cost centres
  • Highlighting lost or abandoned calls
  • Monitoring sales calls and productivity
  • Budget forecasting
  • FSA & GDPR compliant

Data Access

Broadband (ADSL), FTTC

We supply a wide range of competitively priced business grade broadband (ADSL) and Fibre to the Cabinet (FTTC) products to meet your company’s bandwidth and data usage requirements.


 

EFM, GEA, Fibre (Ethernet)

Do you demand fast, secure and reliable internet connectivity?

We provide dedicated, high quality, managed
and scalable solutions to suit your bandwidth
requirements. Including direct Internet access,
MPLS VPNs and point to point connectivity all
supported by our UK-based technical team.

Additional Services

  • Mobile Device Management (MDM)
  • Fax to Email
  • Disaster Recovery
  • Inbound Services
  • Voiceover services
  • Client training (skills & etiquette/user/technical)

Mobile

An Independent business-to-business mobile specialist, we work with you and your business to produce a mobile proposition that suits your organisation. We fully understand that it’s not just about the latest devices, it’s about getting your communications working cost effectively and supporting the smooth running of your business.


 

Benefits of our mobile service:
  • Choice of Networks - Vodafone, O2 & EE
  • Flexible Tariffs
  • Handset and device procurement
  • Dedicated Account Management
  • Usage & cost alerts to help avoid bill shock
  • Online billing system
  • Experienced knowledgeable staff (since 1989!)


 

How We Work

We’re different, our clients
trust us to supply and manage
their telecoms services, so
from the outset we work with
you and invest as much time
and resource as is necessary to
understand your business, your
requirements and future plans.

We produce a detailed summary of the existing telecoms provision and a strategic plan detailing recommendation for improvements, time-lines, costs and savings. Clients have discovered that getting their telecoms from just one provider saves money and hassle and offers a great range of benefits:

• Dedicated UK-based account managers and support teams

• Bespoke packages

• Flexible contracts

• Fully transparent billing from a single source

• One point of contact for support with experienced and knowledgeable staff

• Self-service online billing and data reporting

But for most of our clients we are the only telecoms company they need.

 

What We’ve Done
Don’t take our word for it, see what our customers have said about us...
“We have been with Ridgeway for over 11 years and have utilised their telecoms expertise and consultancy services for all our business communications. As our usage and technology demands have changed throughout the years, they have proactively recommended and implemented cost savings into our organisation. These are the qualities which make this business stand out from the rest. Many thanks to all the team at Ridgeway.”
Abingdon School
“With the nature of our business we had to have as little ‘downtime’ as possible while the phones where switched over and Ridgeway accommodated all our requirements. The user training was excellent and this ensured that all staff members were confident with using the new phones. I can’t thank them enough for all their hard work and organisation to make the transfer as easy as possible and the after care has been second to none.”
Robert Elliott Veterinary Surgery
“The Group has worked with Ridgeway Telecom for over 18 years. The team at Ridgeway take the time to understand our requirements and to provide the best solution but balance this with delivering the services quickly to meet the needs of our ever changing business. Our requirements are pro-actively reviewed to guarantee we continually receive value for money and are made aware of new solutions which may benefit our business.”
GI Group
“We worked with Ridgeway to replace and upgrade our telephone system; we found their team to be very professional, hugely knowledgeable and very friendly. The project came in under budget and on time with no system down-time at all. We’re delighted and would highly recommend Ridgeway.”
Alchester Medical Group
“Against Breast Cancer are incredibly grateful to Ridgeway Telecom for donating our new digital phone system. The handsets have so many features it has enabled our supporters to engage with us more easily than ever before and the free training provided by Ridgeway to our staff and team of volunteers has ensured that everyone here can use the system in complete confidence. Thank you!”
Against Breast Cancer